Services
Let's work on digital transformation.
Remote working or service has become a new trend against the backdrop of the epidemic. Under the Anti-Epidemic Fund, the Innovation and Technology Commission (ITC) has launched the Distance Business (D-Biz) Programme to support enterprises to adopt IT solutions to continue their business and services during the epidemic. The Hong Kong Productivity Council is the Secretariat of the Programme.
Alphastark has helped dozens of clients successfully claimed the funding, and here are featured Categories that our clients have taken grants the most:
Online Business
- For the company to establish a web portal, mobile app or other online channels, with aims to promote its goods and services, by using either subscription-based or custom-built e-commerce platform, including development and management
- Enable consumers to place orders over the Internet
- Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
- Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)
"With e-Shop now we can sell toys to customers in countries that we have never imagined."
~ Kenneth Kan, Kids Logic
Online customer services and engagement
- For the company to enable order placements of services to take place over the Internet, such as reservations, appointment bookings, including development and management
- Such adoption of technologies can also include distance learning facilities
- Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
- Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)
"Harnessing the Booking System now we could schedule appointments more effectively."
~ Jacky Cheung, Leader Construction Contractors' Limited
Digital customer experience enhancement
For the company to improve customer service experience and engagement with use of various technologies, including but not limited to the following:
- Round-the-clock customer service support via Chatbot
- Uplift product or service experience with use of Augmented Reality (AR) / Virtual Reality (VR) or Mixed Reality (MR) technologies or Digital Twin technology
- Apply analytics to improve customer experience such as purchasing data
"Chatbot has helped us reply 390% general enquiries and enhanced our customer services."
~ Rick Woo, LOST HK